Doug MacDonald has served as chief executive in infrastructure agencies in Massachusetts (Greater Boston drinking water/wastewater) and Washington State (Secretary of Transportation, 2001-2007). His best job was fifty years ago as a rural extension agent in the Peace Corps in Malawi in southern Africa. He has written on the environment, transportation and politics for professional and general publications for many years.
Pretty obvious lessons do emerge. Don’t start too big. Do earnestly protect the rights and safety of non-users. Don’t pretend rules will be followed without enforcement. Insist on defect-free and properly maintained devices.